https://aleacta.com/ is an Internet domain owned by:

‍URBAN MARE HOSPITALITY,
S.L.B56187040
C/ BRONDO Nº4, 07012 PALMA DE MALLORCA

‍In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and Organic Law 3/2018 on the Protection of Personal Data and guarantee of digital rights, we detail below our Privacy Policy.
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We reserve the right to modify this Privacy Policy to adapt it to new legislative, jurisprudential, or interpretive developments from the Spanish Data Protection Agency.

In such cases, the changes will be announced clearly and with sufficient advance notice, and the User’s acceptance will be requested where necessary.

The User undertakes that all data provided by them is true and correct.

‍WHAT ARE THE LEGITIMATE BASES FOR PROCESSING?
‍We may process the User’s personal data based on a legitimate interest in relation to the services we provide and the sending of communications (by ordinary or electronic means) related to our services.

When the basis for processing is consent, we will request the User’s acceptance as the legitimate basis for using their data.Please note that the User may revoke this consent at any time by sending an email to info@aleacta.com.

‍WHAT TYPE OF DATA WILL WE USE?
Identifying data: DNI or NIE number, age, postal address, telephone number, email address.

‍Personal characteristics: Marital status, family data, date of birth, age, gender, nationality, mother tongue.

‍Economic and financial data: Credit card number.

‍FOR WHAT PURPOSES WILL WE USE THE USER’S DATA?
- Management of reservations and provision of accommodation services: Manage reservations made by clients, formalize the accommodation contract, provide the contracted hotel services (accommodation, restaurant, spa, events, or other complementary services), and carry out administrative procedures arising from the contractual relationship.
‍- Compliance with legal obligations regarding traveler registration: Comply with legal obligations for the identification and registration of guests required by public security regulations, by communicating the data to the competent authorities.
- Administrative, accounting, and tax management: Manage the invoicing of services provided, the accounting of the establishment, and compliance with legal obligations in tax, accounting, and administrative matters.
- Customer service and query management: Respond to information requests, inquiries, incidents, complaints, or suggestions submitted by clients or potential clients through the various communication channels available.
- Commercial communications management: Send commercial information, promotions, offers, or communications related to the hotel’s services, provided there is a legal basis or the data subject has given their consent when required.
- Facility security management: Ensure the safety of people, property, and facilities through video surveillance systems and other security measures, in accordance with applicable regulations.
- Event and activity management: Organize and manage events, congresses, meetings, or activities held at the establishment, including attendee management and associated services.
- Staff selection process management: Process the data of candidates who send their CVs in order to manage recruitment processes for potential vacancies at the establishment.
- Compliance with legal obligations and authority requests: Comply with legal obligations applicable to the hotel sector and respond to requests from administrative, judicial, or police authorities when appropriate.
- Newsletter or bulletin subscription management: Manage subscription to the hotel’s newsletter and the periodic sending of electronic communications with information on news, promotions, special offers, events, establishment services, and content related to tourism and hotel activities that may be of interest to the user.

‍HOW LONG WILL WE KEEP THE USER’S DATA?
‍We will retain the User’s personal data in our information systems for as long as it is necessary, while the relationship as a client continues, and to comply with legal obligations.

‍TO WHOM CAN WE DISCLOSE THE USER’S DATA?
‍The User’s data will not be transferred to third parties unless there is a legal obligation, the User has expressly authorized it, and/or it is necessary to fulfill the agreed contract for the provision of our services.

To manage the services and/or products requested, in some cases it will be necessary to transfer the data to companies within the same group and/or service providers for administrative purposes, storage, or to support communication.International transfers of data outside the European Union are not foreseen, except in cases where the User expressly authorizes us to manage the service we offer.

‍HOW CAN THE USER EXERCISE THEIR RIGHTS?
‍The User may exercise their rights of access, rectification, objection, and erasure of their data, as well as request the restriction and portability of their data, by sending an email to: info@aleacta.com.

In the following cases:

- To rectify inaccurate data or, where appropriate, request its deletion (right to be forgotten) when, for example, consent has been withdrawn. In such cases, we will only retain the data for the exercise or defense of claims and/or to comply with a legal obligation.
- To request the restriction of data processing when, for example, the data is no longer necessary for the purposes for which it was collected.To request the portability of the User’s data in an automated format that allows its copying, transfer, and transmission, when the processing is carried out by automated means.In addition, you may lodge a complaint with the Supervisory Authority (Spanish Data Protection Agency – www.agpd.es).

‍WHAT TYPE OF DATA IS OBLIGATORY?
‍The obligatory nature of certain data in the web forms will be indicated with an asterisk (*).Failure to provide such data may prevent us from delivering the services linked to them, releasing us from all liability for the non-provision or incomplete provision of these services.